Privacy Policy

KPro Roofing & Renovation ("KPro," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at go2kpro.com (the "Site"), contact us, request a quote, or interact with us through phone, email, text message, or any other channel.

By using our Site or providing your information to KPro, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide Directly

We collect personal information you voluntarily provide when you:

• Submit a contact form, request a quote, or schedule an inspection
• Call, text, or email KPro
• Opt in to receive SMS or email communications from us
• Engage with our chat widget
• Request information about our services

This information may include your name, email address, phone number, mailing address, property address, the nature of your roofing or renovation need, photos you upload, and any other information you choose to share with us.

Information Collected Automatically

When you visit our Site, we automatically collect certain technical information through cookies, web beacons, and similar technologies, including your IP address, browser type, operating system, referring URL, pages viewed, time spent on the Site, and general geographic location. We use this information to improve our Site, measure marketing effectiveness, and protect against fraud.

Information from Third Parties

We may receive information about you from third-party sources such as Google Business Profile, Facebook, our advertising partners, lead-generation partners, and publicly available sources. We use this information consistent with this Privacy Policy.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, quote requests, and service questions
• Schedule inspections, estimates, and roofing or renovation work
• Send appointment confirmations, reminders, and follow-up communications
• Process payments and manage billing
• Provide customer service and warranty support
• Send marketing communications about our services, offers, and seasonal promotions (where you have consented)
• Comply with legal obligations and enforce our agreements
• Improve our Site, our services, and your overall experience
• Detect, prevent, and address fraud, abuse, or security issues

3. SMS / Text Message Communications

When you provide your mobile phone number and opt in to receive SMS communications from KPro, you consent to receive text messages from us regarding appointment reminders, quote follow-ups, project updates, service confirmations, promotional offers, and customer service responses.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors who help us deliver our services or comply with applicable laws is permitted only as strictly necessary, and those parties are required to keep your information confidential and use it only for the specific purpose of providing the service. All other categories of information sharing exclude text messaging originator opt-in data and consent — this information is never shared with any third party.

Message frequency varies. Standard message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any message you receive from us. For help, reply HELP or contact us at info@go2kpro.com.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who help us operate our business — including our CRM, scheduling, payment processors, communications platforms, and IT providers — under confidentiality obligations and only as needed to perform their services for KPro.
• Subcontractors and Partners: With licensed subcontractors or vendors directly involved in completing your project.
• Legal Compliance: When required by law, subpoena, court order, or to protect our legal rights, safety, or property, or the rights and safety of others.
• Business Transfers: In connection with a merger, acquisition, sale of assets, or similar business transaction, in which case the receiving party will be subject to the terms of this Privacy Policy.
• With Your Consent: Any other purpose disclosed to you at the time of collection or with your express consent.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience, analyze Site performance, and support marketing efforts. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Site.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and contractual obligations, resolve disputes, and enforce our agreements.

8. Your Rights and Choices

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its use, and the right to opt out of certain communications. To exercise these rights, contact us using the information below.

• Email opt-out: Click the "unsubscribe" link at the bottom of any KPro marketing email.
• SMS opt-out: Reply STOP to any text message from us.
• Other requests: Email info@go2kpro.com.

9. Children's Privacy

Our Site and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

Our Site may contain links to third-party websites that operate independently of KPro. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Continued use of our Site or services following any changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

KPro Roofing & Renovation
142 Enchanted Pkwy
Manchester, MO 63021
Phone: (636) 557-5919
Email: info@go2kpro.com